![]() ![]() Zendesk offers eight different pricing plans: three Support plans and five Suite plans. The pricing for Zendesk is actually quite similar to that of Freshdesk, except for the free plan, of course. ![]() You'll also get more offline options, including a self-service portal, customer forums, and a website chatbot.Ĭheck out our table of pricing plans below and head over to our Freshdesk Pricing guide for more information These plans offer phone, website live chat, and instant messaging customer service support, in addition to phone and social media. The Omnichannel plans, as you could've guessed, are more expensive and more robust. Still, these plans are definitely cheaper, so you can get plenty of bang for your buck. Additionally, Support Desk allows for only knowledge base support when it comes to offline support. For one, you'll only be able to use email and social media to interact with your customers. The Support Desk plans are understandable a bit more affordable but lack some of the more advanced features. Then, there's the three Omnichannel plans, which also include the Growth, Pro, and Enterprise options. First off, there are the three Support Desk plans, which include the Growth, Pro, and Enterprise options. Zendesk and Freshdesk are the most affordable CRM services on the market, with Zendesk costing $19 a month and Freshdesk costing $19 per user per month (or $15 if you pay annually), both on their lowest tiers.įreshdesk has seven pricing plans, one of which is free. One area where both platforms shine is their affordability. If you pull up a business's website and talk to a chatbot or agent about a problem, that's service CRM in action – it may even be Zendesk or Freshdesk being used behind the scenes. Service CRM comprises the systems that a business uses to communicate with their customers regarding customer support issues, like a missing order or a problem with a refund. Even though they're very similar, there are some minor differences between the two that could make or break the software for individuals with certain specific needs in mind. Like we said, when compared to Freshdesk, Zendesk is a slightly better product, but it's a very slight advantage.įreshdesk and Zendesk are two of the biggest names in service team CRM software. Freshdesk vs Zendesk: Battle of the Service CRM Systems ![]()
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